• Zanlink

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Corporate Social Responsibility and Sustainability

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Zanlink firmly believes that businesses have to operate in a responsible and sustainable manner that benefits their communities and the environment.

Our CSR Initiatives:

The fact that Zanlink provides Internet service to various segments of the community, positions us as a facilitator of socio – economic development of Zanzibar and place it at the world stage in globalization process through a better informed society that is empowered by IT. We realize however that most people in Zanzibar cannot afford to be online. Zanlink is committed to helping more and more people harness the power of the internet. We're focused on empowering the 'digitally excluded', and improving the communities in which we work. In line with this, we support and run a number of initiatives to help bridge the digital divide.

Free Internet Access to the Public

Zanlink provides free WiFi access at some popular public locations such as the Jamhuri Gardens, Forodhani Gardens as we all outside the Zanlink corporate offices itself. Many people are seen gathering in these areas surfing the Internet. Most of them are students who cannot otherwise afford to have access to the Internet but still need it for educational and research purpose.

Support to NGOs through Internet

As part of its wider Corporate Social Responsibility, Zanlink also provides support through Internet access to NGOs and other social Organizations across Zanzibar. By providing them with this powerful tool Zanlink supports their communication costs as well as empowers them. Examples of such initiatives are:

Music and Films

Zanlink supports the Zanzibar International Film Festival (ZIFF), Sauti za Busara Music Festival and the Dhow Countries Music Academy as their partner in communication. All these Organizations strive to promote the local culture, music and art to the world.


Zanlink provides free Internet access to the 'Tamani Foundation' based in the Matemwe area in Zanzibar. Tamani foundation supports the local community by providing them with education in many areas including the IT. Zanlink also provides free Internet access to another school based in the Zanzibar town known as the Prospective Learning and Charitable Institution (PLCI), which exists to offer educational opportunities to young men and women who are orphaned, living in poverty, or otherwise disadvantaged. Zanlink also supports the Kiponda Secondary school in Stone Town by providing them with FREE Internet for running their IT classes.


Zanlink provides Free Internet access to the Makunduchi hospital based in the south district of Zanzibar. This has boosted their operations and they can now carry out telemedicine sessions using the Internet.


Zanlink supports the Zanzibar Institute for Environmental and Animal studies (ZIEA) which is a vocational training centre for the environment and animal welfare based in the South District of Zanzibar. The training centre also offers computer and IT classes to students.


Zanlink became an official sponsor of the stone town based football club Shangani FC by sponsoring their Football Kits. Further to this Zanlink also sponsored a basketball tournament that ran for the whole months of April involving around 19 teams in total. Zanlink sponsored various logistics, administrative and operational requirements of the tournament including various prizes.

Apart from the above Zanlink also provides free Internet access and hosting requirements for the Zanzibar Association of Tourists Organizations (ZATO).

Our Sustainability Drives:

Zanlink actively partnered with Sustainable East Africa - an environmental NGO based in Zanzibar, in the recycling activities during the Busara Music Festival earlier this year. Besides supporting various sustainable initiatives, Zanlink also practices sustainability in their own operations. We have taken several initiatives in reducing our impact on the environment, mostly by leveraging the IT to our business processes.

Zanlink strives to become a paperless office. Thus all reports, memos, e mails, are shared online rather than printed. During meetings all minutes/reports are not printed but rather projected using multimedia facilities. We insist on best practices such as double sided printing, encouraging electronic documentation of files as posed to paper documentation, sending electronic Invoices to clients rather than paper Invoices etc. This reduces paper usage, hence less trees being cut and less carbon emissions.

We have developed a comprehensive online management information system (MIS) to record and retrieve information much faster that saves on time, efforts and costs and - moreover has given us an edge on being sustainable. With the MIS at least 30% savings on fuel consumption can be made from unnecessary site visits to clients when they report problems with the Internet services. This is because with the MIS, most clients' problems can be solved remotely. Less fuel burning means reduction in our carbon footprint. But having the MIS assist also in clients' complaints to be recorded and resolved much faster, resulting into greater clients' satisfaction and reduced turnaround times for resolving problems. More ever the MIS helps to increase employee morale as it facilitates to reduce the workload thus helping to channel employees' energy efficiently and use it for more productive purpose.

Through the above drives Zanlink strives to reduce its operations cost and deploy sustainable solutions in its supply chain that helps it become 'leaner' and more efficient.