You can choose to pay your Zanlink bill by cash, cheque, through bank transfers or other online payment methods such as Direct Pay Online. Alternatively, you can also pay through online portal (https://cmp.zanlink.com) where you can log-in by entering your unique ID and password (To be provided by our team). Invoices are issued in USD, but payments can be made in TZS as per the day's exchange rate. Clients either pay against an invoice or just renew their next subscription period as they may deem necessary.
Zanlink normally charges on monthly basis for the broadband services to its clients. Clients can however pay quarterly, semiannually or on annual basis as well. Services such as domain, website hosting and AMC are charged on annual basis. There are other fees such as set up fees for broadband, LAN set up and hardware sales etc. that are one time only.
Zanlink's services are on pre-payment basis. All payments for its services are required to be made before the beginning of the next subscription period. If payments are not made on time, the service disconnects automatically. Our system sends you automatic alerts to renew your subscription via e mail or SMS on contacts that you have provided to us. Clients are required to pay bills on time to avoid inconvenience.
Once you settle your bill due to Zanlink your account gets reactivated. It takes between 45 minutes to 2 hours for the account to get reactivated.
All billing and payment information can be obtained from our finance and billing department. You can call our accounts number on 0777 020 268 and ask for our finance department, or write to email@example.com, for further information on billing and payments.
Zanlink broadband is a high speed, always on Internet connection that has capacity to transmit large amount of data at high speed. When connected to the Internet such a connection allows surfing or downloading much faster than a dial-up or any other narrowband connections. Broadband makes possible surfing at faster speeds, sending and receiving large email attachments and downloading music and video.
When the information flows from somewhere e.g. a web-page or a site to your PC you are "downloading" on the other hand when you send information, you are "uploading"
This is because we download (browsing, downloading clips, music etc.) much more than we upload (a website address, a few clicks etc.)
All these plans offer high speed Internet access. If you select higher end plans they have more features such as more speed and data allocations, unlimited access, extra email addresses, domain name, web hosting space, static IP etc.
Yes, you can change your Zanlink Broadband plan at any time.
No, you will be able to use the same equipment provided with your current broadband plan.
When you are connected to the Internet, your PC is automatically assigned an IP (Internet Protocol) address to identify it to the outside world. IP addresses can be dynamic (that typically change with each session) and static (that are permanently allocated to you). Zanlink Broadband provides both dynamic and static IP depending upon the service plans that you have selected.
A static IP address may be required for certain services or applications you use. These typically include:
Contact our Sales department who will advise you the best broadband plan for your requirements. The sales department shall advice you on the connection method depending upon your location and the best broadband plans as well as other value-added services for you. You can either write to firstname.lastname@example.org or call 255 (24) 2237480/1 to get more information on our broadband and other related services.
Zanlink has an Island wide fiber optical ring a well as 4G WIMAX covering all parts of Zanzibar where you can get connected via an Ethernet cable to your premises. Please visit our Network coverage section to view whether your location is covered by our fiber optical ring or microwave network. You can however always get this information by talking to our sales department who will arrange a site survey to determine the best way that you can get connected.
Once we receive your confirmed order, Zanlink will do the necessary site surveys and arrange an Installation. It normally takes 1 day to install cable broadband and not more than 2 days to install a microwave connection. However, if the installation is required in Pemba it may take between 3 and 5 days due to the transport and logistics entailed.
Zanlink has covered almost all parts of Unguja and Pemba with its broadband services. There should generally be no problem if you require us to provide you with a new connection or if you shift location. However, since we require doing a complete new set up the new set up charges will apply. Also, if you were initially connected via our fiber ring and are moving to a place where we don't have fiber optical coverage then we shall have to connect you using microwave technology for which we shall require to charge you for the hardware.
No. The Customer Support is there to help you with problems relating specifically to the service offered to you by Zanlink. If you have purchased a product where hardware was not provided as part of the service, the customer support will not be able to assist you with it, and you should contact your hardware supplier. Malfunction of Computer Software/Hardware; formatting of computer’s hard drive; IP address re-configuration; Internal Network problems, internal email/mail server configurations, PCs, Printers, other peripherals maintenance and repair are not our responsibility.
Wildcard packages are customized internet package with dedicated bandwidth that have more speed during the working hours and less speed after working hours. These packages are more suitable for offices, schools and other businesses which need more speed during the working hours.
Microsoft 365 is a comprehensive subscription-based service offered by Microsoft. It encompasses a suite of productivity tools such as Word, Excel, PowerPoint, Outlook, and more, in addition to cloud-based services like OneDrive and Microsoft Teams. It's designed to enhance productivity and collaboration for individuals, businesses, and organizations.
The cost of Microsoft 365 varies depending on the specific plan you choose and whether you're using it for personal, business, or enterprise purposes. Microsoft offers a range of plans with different features and pricing tiers to cater to diverse user needs.
Microsoft 365 includes a robust set of applications, such as Word for document processing, Excel for spreadsheets, PowerPoint for presentations, Outlook for email and scheduling, and more. The exact applications available to you may vary depending on your subscription plan.
Yes, Microsoft 365 typically allows users to install and use the applications on multiple devices, including PCs, Macs, tablets, and smartphones. This flexibility enables users to work seamlessly across various platforms.
Microsoft 365 includes OneDrive, which is a cloud-based storage service. The amount of storage you receive depends on your subscription plan. OneDrive allows you to store, access, and share your files and documents securely from anywhere with an internet connection.
Microsoft 365 offers a robust set of security features, including threat protection to safeguard against malware and phishing attacks, data loss prevention to prevent unauthorized data sharing, and multi-factor authentication for enhanced account security. These features help protect your data and devices.
Microsoft provides comprehensive migration tools and resources to assist with transitioning from older versions of Office to Microsoft 365. The exact steps may vary based on your specific circumstances, but Microsoft offers guidance and support to ensure a smooth transition, including data migration and software installation.
Monthly commitment payment: You pay month by month, and you can cancel at any time.
Annual commitment payment: You sign up for a one-year subscription, but you can choose to pay month to month or pay for the entire year at the time you sign up. There is a discount for using this payment option.